Arrival

Please arrive 15-20 minutes prior to your appointment. This allows time for you to complete our health and skin care profile and to start your relaxation process. Please present all Gift Certificates or promotional coupons at check-in. To maintain a relaxing atmosphere, we request that all cell phones be silenced or set on vibrate while in the spa.

Cancellations/Rescheduling Policy

Unfortunately, late arrivals may not receive extension of scheduled treatments, so as to not inconvenience other spa guests. All spa services will require a credit card to reserve the booking. In the interest of all, we request 24 hour notice of a cancellation for individual services and 48 hour notice for all spa packages or group bookings. Should you fail to cancel within these guidelines, the total service fee will apply. All no shows will also be charged the full fee of the booked service. As a courtesy, the Spa confirms all appointments, but it is the sole responsibility of the client to remember booked appointments.

Payment

We accept Visa, MasterCard and personal checks. A $25 fee will be charged for returned checks.

Gift Certificates

The ideal gift for any occasion. Gift Certificates are available for all services and packages and may be charged by phone. We also offer corporate Gift Certificates for employee reward programs. Gift Certificates may not be redeemed for cash and are good for one year from the date of purchase unless otherwise indicated. Cancellation notice is required 24 hours before the time the service is booked. Failure to do so will result in forfeit of the Gift Certificate.

Children

Children are permitted only in the reception area.

Smoking Policy

The Salon & Spa is a non-smoking facility for the comfort of all guests

Health Issues

Please disclose any medical condition and/or any medication that may prohibit a particular treatment.

Gratuities

An additional 18% service charge is added to all packages at time of purchase.

Spa Hours

Spa may close early if no appointments are scheduled.